A reliable technology for returning payloads to Earth from space is a necessity for several futuristic business models—testing new materials in orbit, manufacturing pharmaceuticals or high-end electronics in microgravity, or harvesting resources like metals from asteroids. The U.S. military has shown interest in the ability to provide logistics support with orbital deliveries or test components for hypersonic weapons.
After this, they wanted to build a company together, so they moved to the U.S. The duo picked up customer service as the problem to tackle, but didn’t want to build a pure-play SaaS company. They founded 14.ai to operate as an AI-native customer support agency of sorts.
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"In the past it was not considered a priority to secure your operations in quite the same way as it is now," she points out.